Policies
At Sistah Girl Skin Care, we stand by the quality of our products. While we strive for your complete satisfaction with every purchase, we understand that there may be occasions where a return or exchange is necessary. Please take a moment to review our policies below:
Return Policy
- Returns must be initiated within 30 days of your receipt date to qualify for a refund. Please email customerservice@sistahgirskincare.com.
- The product must be in its original, unopened, and unused condition.
- Original shipping costs are non-refundable.
- Kindly indicate the reason for your return on the front side of your receipt or packing slip.
** We will send return address via email**
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- Customers are responsible for return shipping and handling charges, except for damaged merchandise.
- Keep a record of your tracking number as refunds are issued upon receipt.
- Refunds are credited to the original method of payment.
- Please allow 1-2 weeks for processing and up to 2 billing cycles for the credit adjustment to reflect on your statement.
- We do not accept packages sent C.O.D.
- Only items purchased on www.SistahGirlskincare.com are eligible for return.
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**Note:** Empty containers are not eligible for a refund.
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Exchange Policy
- We gladly exchange defective, damaged, or unused merchandise within 30 days of the original purchase.
- Enclose the product to be exchanged along with your receipt indicating the desired item(s) for exchange.
- If there's a price difference, our customer service team may contact you for clarification.
- Customers are responsible for return shipping and handling charges.
- Ship your exchange to the address provided above.
For questions, contact us at customerservice@sistahgirlskincare.com.
**Note:** Empty containers cannot be exchanged.
Damaged Products Policy
If you receive a broken or damaged item, notify customer service within 3 business days of successful delivery for a replacement. After 3 business days, replacements will not be issued.
Contact us at customerservice@sistahgirlskincare.com for further assistance.